General support: support@nariyume.com
Privacy and data requests: privacy@nariyume.com
Legal: legal@nariyume.com
Open the App → tap your profile in the top bar → tap Delete Account → confirm. This permanently removes your Firebase account, every message and memory stored in the cloud, and the data cached on the device you used to delete. This cannot be undone.
Subscriptions are billed by Apple. On your iPhone open Settings → [your name] → Subscriptions, select NariYume Premium, and tap Cancel. Deleting the App does not cancel your subscription.
Long-press any of Nari's messages and tap Report message. A record is sent to our moderation queue and you'll see a confirmation. We review reports by hand.
From the chat screen, tap the trash button in the top right and confirm Reset. Your message history stays saved; only the current thread is cleared so Nari starts fresh.
That's by design. Signing out keeps your data in the cloud so you can sign back in on a new device without losing your history. If you want your data removed completely, use Delete Account instead.
Voice mode needs microphone and speech-recognition permission. Check Settings → NariYume and make sure both are enabled. If the app still doesn't hear you, force-quit and relaunch.
From the chat or settings screen, tap the Premium prompt and choose Restore Purchases. If that doesn't work, email support@nariyume.com with your Apple transaction ID (Settings → Apple ID → Subscriptions → NariYume Premium) and we'll sort it.
Nari is backed by large-language models accessed through our inference proxy. The specific model may change over time as we improve quality. See our Privacy Policy for how your messages are sent to the inference provider and what happens to them.
If the app can't reach our servers, you'll see a banner in the chat view. Most outages are transient and resolve within a few minutes. If a problem persists, email support and include your iOS version, app version (Settings → About), and a description of what you were doing.
We read every piece of feedback. Bug reports with reproduction steps, feature ideas, and "this is weird" observations are all welcome.